Shipping, Order Processing & Returns Info

Shipping & Order Processing

We ship items from our location using USPS.  Small items are normally shipped via First Class Parcel (Priority Mail optional).  Larger items are shipped Priority Mail with insurance. If you would like your order shipped so that someone is required to sign for it, select the option during checkout. Sorry, we do not offer express shipping options. Drop-shipped items may be sent via UPS Ground or FedEx Ground at the discretion of our distributor. International Shipments: Some countries charge duties and/or taxes on shipments - these charges are the responsibility of the buyer.  All duties and/or taxes are usually collected by the shipping company prior to final delivery.  All international shipments are declared for their full value – no exceptions.

If an order is requested to be shipped to an address that does not match the billing address, additional verification will be required before processing your order. To avoid delays on shipping your order, be sure to provide a valid phone number and an email address.  In the event we are not able to contact you, your order will be cancelled and refunded to your original method of payment.  We reserve the right to cancel any order where fraud is suspected.

Shipping timeframes: Items shipped from Bob's Automotive Mirrors & More, LLC generally ship within 3 business days of order placement, with most of them shipping out the following business day.  Drop-shipped items generally ship within 5 business days.  Should an item be on backorder, you will be notified promptly.  Thank you for your understanding!

Returns

Contact us prior to returning an item.  Oftentimes a technical issue with the product can be resolved with a simple email or a replacement part.  All returns and exchanges must first be issued an RMA by Bob’s Automotive Mirrors & More, LLC.  No returns will be accepted without a valid RMA number.  Shipping & insurance on returns is the responsibility of the buyer; original shipping, insurance, and other charges are not refundable.  Returns are subject to a minimum 5% restocking fee; drop-shipped items are subject to a 20% restocking fee.  We reserve the right to deduct additional amounts for damaged or missing items.  Items that have been installed or attempted to have been installed are not returnable.  We do not accept returns on international orders.